HOTEL SALES EXECUTIVE
About the role:
This position is to oversee activities that attract client patronage and maximum profit for hotels. The
job entails selling of hotel services to customers to generate revenue for the management. This job
will be based at Lotus Seaview , Penggerang , Johor and you will be reporting to Resort Manager.
Position Summary:
• Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
• Contact customers via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposal to potential clients, highlighting the best features and qualities
of the hotel
• Provide customers with a list of available services and their accompanying prices and offer
discounts when necessary
• Assist clients in selecting the most appropriate service that best meet their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper
arrangement
• Collaborate with other hotel staff to ensure clients have a good time
• Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with customers on behalf of the hotel management to reach a
favourable bargain for both parties
• Process and facilitate requests for customized services such as room redecoration, equipment, and
switch
• Coordinate and organize the details of an event such as catering, lodging, seating, and security
• Resolve and quell misunderstandings within a hotel premises
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Set annual budgets and implement strategies effective for achieving set targets
• Conduct assessment of sales performance to make necessary adjustments to increase patronage.
About you
In order to succeed in this role, you will need to following experience and skills:
• At least 2 years’ experience in a sales role; prior involvement in hospitality is a plus;
• Passionate about hospitality and sales;
• A self-starter with a sense of urgency and the ability to work pro-actively;
• Enthusiastic, confident and sociable; excellent communication and people skills; must be comfortable giving memorable sales presentations;
• Must be a doer and see ideas through from inception to reality; ability to organize, multi-task, project manage and deliver results under pressure;
How to Apply
If you believe you have the drive and skills to succeed in this role, please submit your CV at
sivashangari@lotusgroup.com.my for a chat.
We thank you in advance for your interest in this position, however only shortlisted candidates will
be contacted for an interview.
